At Mita Prima, customer satisfaction is our priority. Please review our policy for returns and exchanges:
Return Period: Items can be returned within 30 days of receipt. Products must be unused, in original packaging, and include all accessories.
Damaged or Defective Items: Inspect your order immediately. If damaged, contact us within 30 days for a return label at no cost.
Incorrect Items: If you receive an incorrect item, you may return it within 30 days. We will cover the return shipping costs if the error is ours.
Non-Returnable Items: Certain electronic components are non-returnable unless sent in error.
Restocking Fees: A 5% fee applies to items that appear used, damaged, or are returned after 30 days.
Customer Remorse: If you change your mind, you’re responsible for return shipping and a 5% restocking fee. Original shipping costs are non-refundable.
Incomplete Returns: Missing items may lead to deductions from your credit balance.
Incorrect Shipping Info: You’ll cover costs for returns due to incorrect addresses.
Return Procedure: Contact us at return@mitaprima.com for a Return Authorization number before sending items back.
Order Cancellation: Unshipped orders can be canceled via email. Shipped orders incur cancellation fees.
Drop Ship Orders: Once shipped, these cannot be canceled without significant fees.
Refunds: Allow up to 7 business days for processing. Shipping costs are refundable if the error is ours.
For further inquiries, please reach out to customer service at return@mitaprima.com.